Support & MentoringSimulika Solutions & Consulting technical support service is comprised of maintenance, enhancements, and support including: Web Based Support Web Based Support includes unlimited access to the NEi Nastran Customer Knowledge Base which contains:Tutorials, White papers, Documentation, and more. Email Support Email Support is a 24 hour turnaround service. The scope is limited to installation issues and dealing with documentation errors or product defects. See below for Technical Support contact info. Telephone Support Telephone Support is available 8:00AM - 5PM EDT. The scope is limited to installation issues and dealing with documentation errors or product defects. See below for Technical Support contact info. Maintenance Updates Maintenance Updates include documentation corrections and bug fixes. They are provided free of charge to all customers under maintenance contract. Customers are notified automatically when new updates are available through email and an automatic update service. Updates are provided via download and can also be ordered on CD for a small fee. Version Updates Version Updates are new releases with significant enhancements and additional functionality. Customers are notified automatically when new updates are available through email and an automatic update service. Updates are available via download and can also be ordered on CD for a small fee. Mentoring Support (Additional charge) Mentoring Support provides advice to customers on finite analysis techniques, analysis strategy, meshing, model debugging, and more. Both telephone and email support is provided. Customers can send in models for debugging setup and meshing issues. Mentoring Support can be purchased in 5 and 15 hour blocks. Mentoring hours are not charged for support with installation issues and dealing with documentation errors or product defects. See below for Sales inquiry. Consulting Services (Additional charge) Consulting Services include complete analysis of your projects from start to finish. Services include geometry creation from CAD drawings, model generation and analysis. Results interpretation and design guidance in the form of a detailed report is provided along with all analysis models and data. See below for Sales inquiry. Contact Information Phone: (514) 461-2265 Technical Support: This e-mail address is being protected from spambots. You need JavaScript enabled to view it Sales Inquiry: This e-mail address is being protected from spambots. You need JavaScript enabled to view it |